Last Updated: 1 July 2025
Seller Policy
This Seller Policy applies to all Manufacturers, Importers, Exporters, Formulators, Distributors, Dealers, and Suppliers ("Sellers") who register and list products on the AgroZap Platform. Sellers must read, understand, and comply with this Policy as a condition of their continued use of the Platform.
1. Seller Onboarding & KYC
To become a Seller on AgroZap, the following documents must be submitted:
| Document | Mandatory / Optional |
|---|---|
| GST Registration Certificate | Mandatory (if turnover exceeds threshold) |
| PAN Card (Company or Proprietor) | Mandatory |
| Certificate of Incorporation / Partnership Deed / Trade License | Mandatory (as applicable) |
| CIB / Pesticide Manufacturer License | Mandatory (for pesticide sellers) |
| Import Export Code (IEC) | Mandatory (for importers/exporters) |
| Drug / Fertilizer License | As applicable |
| Cancelled Cheque / Bank Details | Mandatory (for payment settlement) |
| Director / Proprietor Aadhaar + PAN | Mandatory |
AgroZap reserves the right to request additional documents at any time. Onboarding approval typically takes 3–7 business days. Approval is at AgroZap's sole discretion.
2. Prohibited Products
Sellers must not list the following on the Platform:
- Pesticides banned under Schedule I of the Insecticides Act 1968 or any Ministry of Agriculture notification.
- Adulterated, counterfeit, or spurious agrochemical products.
- Products without valid CIB registration (for pesticides).
- Products with expired regulatory approvals or licences.
- Products not compliant with the Legal Metrology Act 2009 (packaging and labelling norms).
- Unlabelled or misbranded seeds under the Seeds Act 1966.
- Any product whose sale, distribution, or use is prohibited by court order or government notification.
- Products for which the Seller does not hold authorisation from the manufacturer/brand owner.
Listing of prohibited products shall result in immediate delisting and possible account suspension.
3. Product Listing Standards
- Each listing must include: product name, active ingredient/composition, CAS number (for technical grade), formulation type, pack sizes available, MRP, trade price, HSN code, and minimum order quantity.
- Product images must be clear, accurate, and show the actual product label.
- All claims (efficacy, safety, shelf life) must be factually accurate and supported by regulatory approvals.
- Listings must be kept current — out-of-stock products must be marked unavailable within 24 hours of stockout.
- Duplicate listings of the same SKU are prohibited.
4. Pricing Policy
- Sellers set their own pricing. Prices must not exceed the MRP as per Legal Metrology norms.
- Prices must include GST or clearly state whether prices are exclusive of GST.
- Sellers must not engage in predatory pricing, price fixing with other Sellers, or deceptive pricing practices.
- Price changes must be updated on the Platform before accepting new orders at the revised price.
5. Inventory & Order Management
- Sellers must maintain accurate inventory levels on the Platform.
- Accepted Purchase Orders must be dispatched within the committed timeline (minimum SLA: within 3 business days of acceptance unless otherwise agreed).
- Sellers must upload tracking information within 24 hours of dispatch.
- Order acceptance target: within 4 hours of order placement during business hours.
6. Invoicing & Taxation
- Sellers must issue a valid GST-compliant tax invoice for every order and upload it to the Platform within 24 hours of dispatch.
- Invoices must contain all mandatory fields under GST law: GSTIN of both parties, HSN code, tax breakup, place of supply.
- Sellers are solely responsible for correct GST computation, filing, and remittance.
- TDS/TCS deducted by AgroZap (where applicable) will be reported as per Income Tax Act 1961.
7. Regulatory Compliance
Sellers are responsible for maintaining compliance with: Insecticides Act 1968, Fertilizer Control Order 1985, Seeds Act 1966, Environment Protection Act 1986, Legal Metrology Act 2009, Food Safety and Standards Act 2006 (where applicable), and all state-level pesticide/fertilizer regulations. AgroZap may request compliance certificates at any time.
8. Account Suspension & Termination
| Violation | Action |
|---|---|
| Listing prohibited products | Immediate delisting; account review; possible permanent ban |
| 3+ unjustified order cancellations in 30 days | Warning; then 30-day suspension |
| Consistently missing dispatch SLAs | Warning; performance improvement plan; suspension |
| Fraudulent invoicing or misrepresentation | Immediate suspension; legal action |
| KYC documents expired / not renewed | Account freeze until renewal |
| Negative Buyer rating below threshold for 60 days | Account review; corrective action required |
9. Payment Terms
Payment settlement to Sellers will be processed after: order delivery confirmation, buyer's inspection period (48 hours), and invoice verification. Settlement cycles and timelines will be communicated at the time of onboarding and may vary by category and Seller tier. AgroZap reserves the right to withhold settlement amounts pending resolution of active disputes related to a Seller's orders.