Last Updated: 1 July 2025

Buyer Policy

This Buyer Policy applies to all Distributors, Dealers, Retailers, Traders, and other entities ("Buyers") who use the AgroZap Platform to source agrochemical and allied products. Buyers must comply with this Policy as a condition of continued access to the Platform.

1. Enquiries & RFQ

• Buyers may submit product enquiries or Requests for Quotation (RFQs) for any listed product or custom requirements not yet listed.
• Enquiries must be genuine and for legitimate business purposes. Submitting false, speculative, or competitive intelligence-gathering enquiries is prohibited.
• Buyers are not obligated to place a Purchase Order merely by submitting an enquiry or receiving a quotation.
• Buyers must respond to quotations within the validity period specified by the Seller. Expired quotations are not binding on Sellers.

2. Purchase Orders

• A Purchase Order (PO) placed and confirmed by the Buyer constitutes a binding commitment to purchase the specified products at the agreed price and quantity.
• Buyers must verify product details, specifications, regulatory compliance, and pricing before confirming a PO.
• Cancellation of a confirmed PO is governed by the Cancellation & Refund Policy.
• Buyers must ensure the delivery address provided in the PO is accurate and serviceable. AgroZap is not liable for non-delivery due to an incorrect address.

3. Payment Obligations

• Buyers are responsible for payment as per the terms agreed in the PO (Cash on Delivery, advance payment, credit — as applicable).
• Dishonour of payment obligations (bounced cheque, failed bank transfer, non-payment on credit) shall result in suspension of ordering privileges and may attract legal action.
• For future credit facilities: credit is subject to KYC, credit assessment, and the terms of the applicable credit agreement. Misuse of credit limits is a serious violation.
• Buyers are responsible for all applicable taxes (GST input credit claims are the Buyer's responsibility).

4. Inspection & Acceptance

• Buyers must inspect all goods at the time of delivery for visible damage, quantity, and basic product integrity.
• Signing the Proof of Delivery (POD) without noting objections constitutes acceptance of delivery in satisfactory condition.
• Post-delivery quality disputes (other than hidden damage) must be raised within 48 hours with supporting documentation.
• For quality disputes requiring laboratory testing, Buyers may submit product samples (from the same batch) within 7 days of delivery to an empanelled testing laboratory.

5. Returns & Replacements

Returns are accepted only as per the Cancellation & Refund Policy. Buyers must:

• Not use or alter returned products before the return is approved.
• Pack returned goods securely to prevent transit damage (particularly for hazardous agrochemicals).
• Comply with all applicable regulations regarding transport of returned agrochemicals.

6. Prohibited Buyer Conduct

• Placing purchase orders without genuine intent to purchase (ghost orders).
• Misusing the returns system to obtain products without payment or to fraudulently obtain refunds.
• Obtaining confidential Seller pricing information through the Platform for competitive advantage.
• Purchasing products for resale without holding required distribution/dealer licences.
• Purchasing regulated pesticides or fertilizers without holding the required state-level licences.
• Using the Platform to identify Sellers and then transacting off-platform to circumvent AgroZap's processes.
• Providing false business registration details, fake GSTIN, or fraudulent KYC documents.

7. Regulatory Compliance

Buyers are solely responsible for ensuring that the products they purchase comply with local state-level restrictions, storage regulations, transport rules, and end-use licensing requirements. AgroZap does not verify destination-state regulatory permissions for individual Buyer purchases.

8. Dispute Resolution

Disputes with Sellers must first be raised through the Platform's dispute resolution tool. AgroZap will act as a neutral facilitator. If resolution is not achieved at the platform level, Buyers may escalate to the Grievance Officer as per the Grievance Redressal Policy. AgroZap's facilitation role does not make AgroZap a party to the underlying transaction dispute.

9. Account Suspension